I turn ideas into
shipped products.

Client: a Fortune 500 financial services & insurance company

• • Owned product strategy, roadmap, backlog, and success metrics for the client's customer-facing digital ecosystem, translating a five-year target of more than 10 million unique visits into prioritized initiatives
• • Partnered with design and a multi-pod team of more than 40 front-end and back-end developers to ship intricate customer-facing features from concept through launch and iteration, accelerating release cadence despite ongoing scope changes from external partners
• • Defined and implemented a reusable partner integration framework of reference workflows, templates, and system readiness milestones, so that onboarding a new partner became repeatable configuration rather than a bespoke build each time
• • Used customer discovery research and survey data on digital vs. in-person preferences to form and validate product hypotheses, champion customer needs, and influence roadmap decisions across related initiatives
• • Managed and mentored associate product managers and coached cross-functional teams on how to optimize delivery, refine backlogs, and manage stakeholders
• • Introduced agile process improvements that lifted sprint predictability and velocity by 20%

Client: a top-10 U.S. bank

• • Defined the product vision and strategy for transforming the bank's core transaction authorization and restrictions platforms; focused on improving ledger integrity and customer-facing capabilities
• • Created PRDs for the transformation initiative; defined a new real-time rules engine integrating Overdraft and Stop Payments systems to replace legacy processing logic
• • Translated PRDs into actionable epics and user stories, roadmapped the full Jira backlog into a cross-functional execution plan, and partnered with QA and internal stakeholders to ensure development readiness
• • Worked with cross-functional teams in a highly regulated environment to define requirements and mitigate regulatory and technical risk before automated decisioning went to production

• • Lifted purchase rates 30-40% with conversational commerce and CSAT 20% with empathy prompts, on LLM-powered capabilities handling millions of chats per month through Black Friday/Cyber Monday peak load
• • Aligned machine learning, customer success, engineering, and quality assurance on product requirements, evaluation criteria, and the quality and safety thresholds required to put a model in front of end users
• • Standardized and optimized critical path work processes across seven teams, enhancing communication channels between them, which led to a 20% increase in average sprint velocity
• • Consolidated disparate roadmaps from multiple engineering and ML teams into a cohesive and coherent plan with a clear strategic direction for senior leadership and stakeholders
• • Orchestrated cross-functional "Quarterly Goal" meetings, which led to consistent >100% goal completion

• • Awarded "Product Idea Most Likely to be Patented" in Capital One's Product Bootcamp capstone project
• • Established program requirements, key metrics, strategic drivers, and training for a new product used by 20+ engineering teams, resulting in rapid onboarding three months ahead of schedule
• • Built an OKR-driven dashboard used by 10+ engineering teams to give accountable executives the structure and visibility to focus on essential business needs and saved data analysts 1,200 hours per year
• • Organized quarterly planning sessions for five related teams by facilitating roadmap integrations, critical paths, and next steps, enabling the teams to complete 90% of their tasks on time and error-free

• • Negotiated deals and established new client base for university/alum relations product, designed implementation plans from pitch to close, and translated client needs to engineering and design teams
• • Mapped the product across user groups through qualitative interviews with internal and external stakeholders, continuously refining personas and translating customer insights into go-to-market strategy
• • Recruited and managed a five-member cross-functional team focused on developing the strategy, defining the product, analyzing competition, and launching the flagship version of Whomi University

• • Identified gaps and redundancies in the marketing strategy for a significant product and redeveloped the system by identifying, centralizing, and enabling key players, resulting in $1B of new contracts
• • Selected to join the on-site implementation team for a multi-billion-dollar energy megaproject in Soyo, Angola; identified problems and communicated solution strategies to groups ranging from safety-critical construction and commissioning operations up to the CEO, resulting in $10M in savings
• • Mobilized and guided a team of 25 engineers to find solutions to 900+ unresolved tickets in two months, triaged backlog in daily stand-ups and weekly check-ins to achieve a $10M return for the client